Donation terms 

All sales are final No returns on sterile items if an item is damaged in shipping and a photo is supplied of the package showing damage a replacement will be sent–

If you are ordering a Donor specimen vial kit you are eligible to change shipping dates or requests a refund if you do so 24 hrs before the expected ship date.

NO RETURNS are accepted or REFUNDS once collection day has arrived due to TYB already being used, this is a biological time-sensitive shipment, FedEx offers refunds on shipping cost alone You are eligible for a refund on label cost if delivery is late by as little as 60 seconds from the time on the label(currently active as of 4/6/21 due to covid they may change at any time read more at the following link ) if delivery is late or not made.

https://www.fedex.com/en-us/service-guide/money-back-guarantee.html

you have 15 days from the date of shipping to dispute a late delivery

for fedex refund terms see this link http://www.fedex.com/mx_english/services/moneyback.html

HOW TO FILE A CLAIM FOR REFUND ON SHIPPING COST ALONE ( Call Fedex revenue service at 1-800-622-1147 automated prompt asks the reason for calling  state "request credit or refund"  it asks the reason why for "late delivery" If you purchased in Cash or a Credit card with Fedex Lite you will not have an invoice or account number so you will need to then ask for customer service to assist you

The rest of your order is nonrefundable. Sterile Supplies once shipped will NOT be accepted for return. 

In the event of time delay or late delivery with FedEx, A re-shipment next cycle will be offered for $75 to cover supplies/ packing on your next cycle + a refund on shipping cost  alone ( currently, RE implemented but can be suspended by FedEx due to covid19 at any time) if no RE-shipment is wanted You will receive the Shipping label refund from FedEx only if you filed a claim with them within 15 days of ship date*.

You are agreeing to pay for 24 hr FedEx priority overnight shipping along with an ICI insemination kit that uses the TYB Test yolk buffer refrigeration medium.You agree not to hold liable or responsible ICIbaby.com or the donor for any monetary support or parental rights or damages. 

During FedEx suspension of refunds on shipping, You would cover the cost for repeat shipping ONLY the TYB product cost and supplies will be covered at no additional cost if the shipment does not arrive the day it was scheduled or is damaged or unviable for some other reason caused by shipping delays. 

By placing a Donor specimen vial order you agree you are 18 years or older.

Disclaimer